What is Unified Communications?
With any successful business comes the need for good communication and collaboration. Using tools such as business phones, video conferencing, chat/instant messaging, texting, and file sharing/management is a necessity for the functionality of a modern-day business. Having all these features separately is not only more expensive but it can be complicated to patch together.
Unified Communications as a Solution (or UCaaS) brings all these communication and collaboration tools together in one seamless experience for increased productivity and enhanced customer interactions.
What are the benefits of Intermedia’s Unified Communications solution?
An all-in-one cloud communications solution system like Intermedia Unite can save businesses money while also improving business processes, performance, and customer experiences. Benefits of Unite:
Cost Savings- Allows businesses to cut down on the number of applications and third-party software solutions they use for business communication and have them all in one easy-to-use platform.
- Having an all-in-one cloud communications solution makes supporting a growing remote workforce more feasible and cost-effective.
- Businesses can easily scale up and down as needs change so whether a large or small business—they aren’t paying for more than they need.
Increased Productivity and Collaboration Tools
- Keep employees connected with real-time communication options even when they are away from the office.
- Allows both employees and customers to communicate how they want, wherever they are with Desktop and Mobile applications.
- Eliminates repetitive tasks with automated workflows and processes, especially using Unite’s industry-leading features such as AI Assistant, business text messaging, meeting transcriptions, and archiving.
- Businesses can manage customer interactions through different channels (e.g., voice calling, SMS, webchat, email, and WhatsApp), giving customers the choice to reach them the way they prefer.
- Customer-facing employees can easily collaborate with subject matter experts in the organization to quickly resolve customer inquiries.
- Contact Center features that include quality management tools like reporting, analytics, monitoring, evaluations, and surveys along with workforce management tools help ensure a good customer experience.
Increased Security and Compliance
- With Unite, users and their data are protected from any potential data breaches and cyber threats with secure datacenters, a certified security team, encryption, password management, and 2FA all with Triple Shield Security.
Increased Reliability
- Unite comes with a 99.999% financially backed uptime SLA so businesses don’t need to worry about downtime.
- Seven years of J.D. Power certification for technical support services.
